Field Support Specialist, New York
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Location: New York, NY. On-site work and travel.
Type: Contract
About the Role
Poppy is seeking a detail-oriented, science-minded field support specialist—undergraduate or postgraduate students welcome—based in New York, NY. This role is ideal for someone who enjoys hands-on work, engaging with people, and applying scientific or procedural thinking to real-world environments in buildings, sustainability, and public health.
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About You
You’re a clear communicator with strong follow-through who thrives when working directly with customers and collaborating with a team. You enjoy structured procedures, learning new skills, and supporting field-based work from start to finish.
You have flexible availability to work with us on a project basis. During peak project periods, 25+ hours per week during regular business hours is likely, with occasional evening or weekend availability. Between projects, hours worked may average 5-10 hours per week. This role requires travel to customer sites, both locally to your city as well as other cities within the United States. A valid passport and ability/willingness to travel is required.
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What You’ll Do
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Support Poppy teams in planning and executing on-site airflow assessments
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Assist with basic setup and operation of Poppy’s field equipment (no IT programming required)
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Visit customer locations (both local and within the United States) to gather information on HVAC operations, occupancy, and building conditions
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Participate in training, practice sessions, and trial runs to ensure high-quality field performance
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Follow established protocols for safe and accurate data collection
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Communicate with customers and represent Poppy in a friendly, professional manner
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Work closely with team members to help deliver a smooth and positive customer experience
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Perform quality checks on Poppy devices as part of standard field procedures
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What We’re Looking For
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Academic or professional background in following precise protocols e.g. scientific, environmental, health, architectural, or procedural work
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Previous customer service or client-facing experience
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Strong time management, communication skills, and attention to detail
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Comfort following step-by-step procedures and making sound judgments in the field
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Flexibility and willingness to adapt as needed
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Bonus Points For
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Background in HVAC, architecture, the built environment, or environmental sustainability
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Valid driver’s license & access to a car (not required if ride-share is available)
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Availability and ability to travel within the U.S.
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Enjoyment of creating educational or social content
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Additional Information
Poppy Health is committed to fostering an inclusive and equitable workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and supported.
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Job Types: Part-time, Temporary
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Rate: $30-$35 USD per hour
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About Poppy Health Inc.
Poppy is a technology company that delivers breakthrough optimization solutions for energy efficient, healthy buildings. With proprietary real-time air tracer hardware, and innovative software solutions, we help commercial properties reduce operating costs, meet carbon reduction goals, and maintain safe, healthy environments. Our groundbreaking technology is recognized for transforming the building performance industry, earning accolades from institutions like Fast Company.
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Join us to be part of a mission-driven team that’s making indoor spaces healthier, safer, and more energy-efficient.
Interested?
Click “Apply Now” below to submit your resume and a short cover letter outlining your experience and interest in the role. We look forward to meeting you!